Senior Project Manager

                ABOUT APPLY DIGITAL

Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.

Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.

Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.

At Apply Digital, we believe in the “One Team [https://www.applydigital.com/insights/learn/transforming-digital-services-apply-digital-s-how-for-digital-innovation/]” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.

Visit our Careers page [http://applydigital.com/careers/] to learn how we can unlock your potential.

LOCATION: Apply Digital is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

Apply Digital's Managed Services practice operates as a continuous delivery engine — post-implementation squads maintaining and evolving composable digital platforms for a portfolio of active clients on retainer. This role sits within a centralized delivery operations function, providing consistent oversight across all active client engagements rather than operating within a single client team.

This role works in close partnership with a Senior Project Manager based in London, who leads client-facing engagement. You will own the delivery mechanics: capacity planning, demand forecasting, hours tracking, risk monitoring, and squad-level operational cadences. You are the person who makes sure nothing falls through the cracks — proactively flagging imbalances, keeping allocation data clean and current, and giving the Director of Managed Services the visibility they need to make good decisions.

Location & Time Zone: This role is open to candidates in any location. We value a working schedule that includes meaningful overlap with our London-based team (GMT/BST), and candidates who can accommodate a shared window of at least a few hours during London business hours are strongly preferred.

This is a role for someone who thrives in structured, repeatable processes, enjoys owning operational rigor, and is comfortable working across multiple client workstreams simultaneously. Your influence is felt through the operational health of the practice, not through client-facing presence.

RESPONSIBILITIES:
- Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and forward-looking capacity forecasts to anticipate demand across the client portfolio..
- Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate.
- Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with squad leads and tech leads.
- Manage squad-level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently.
- Partner with the London-based Senior PM to ensure seamless handoff and alignment between client-facing commitments and internal execution capacity.
- Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates.
- Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team.
- Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales.
- Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well.

REQUIREMENTS:
- 4–6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment.
- Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail and organisational discipline.
- Hands-on experience with resource or capacity management — tracking team utilisation, managing allocations, and producing operational reports.
- Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.
- Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time-tracking tools (e.g. Tempo) is a strong asset.
- Comfortable working with data: able to read hours reports, identify trends, and present clear summaries to stakeholders without requiring heavy data analysis support.
- Strong written and verbal communication skills in English; ability to communicate clearly across time zones in async-first environments.
- Experience working with or within a managed services, retainer-based, or continuous delivery model is a strong advantage.
- Thrives in a support-oriented role and measures success through team outcomes rather than individual recognition.
- A proactive, ownership-driven mindset: you flag problems before they become crises, and you follow through.

LIFE AT APPLY DIGITAL

At Apply Digital, people are at the core of everything we do [https://www.applydigital.com/insights/learn/shape-ing-a-culture-of-success-apply-digitals-playbook-for-putting-people-first/]. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information, visit the Diversity, Equity, and Inclusion (DEI) [https://www.applydigital.com/diversity-equity-inclusion/] section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at careers@applydigital.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.