Ingeniero de soporte técnico( Miraflores, Lima /Perú )

                We are looking for talented, proactive Technical Support with an attitude for teamwork.

Job description:
First Point of Contact for Technical Assistance
- Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
- Assist with issues related to mobile devices and other peripherals.

Troubleshooting on Windows and Mac OS Platforms
- Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.

Hardware and Software Configuration and Adjustment
- Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.

Application Installation Guidance
- Provide detailed instructions for application installation, ensuring users complete the process successfully.

Incident Documentation and Logging
- Document and log incidents and service requests in the internal ticket management system, including their respective resolutions.

Escalation of Unresolved Issues
- Escalate complex or unresolved issues to higher-level support staff.

Creation of Technical Documentation
- Assist in creating technical documentation and manuals (knowledge base - KB) for recurring or known issues.

Imaging and Deployment of Equipment
- Create images and deploy laptops, desktops, and tablets to end-users, ensuring their proper functioning.

Asset Management
- Oversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping.

Office Move Coordination
- Plan and coordinate office moves, ensuring that technological equipment and devices are relocated properly.

Specialized Support for VIPs (White Glove Support)
- Provide specialized support for VIP users, ensuring quick issue resolution, proactive device monitoring, and health checks.
- Offer personalized training on new tools and applications for executives and provide exclusive onboarding processes.

Academic Background
Computer Systems Engineering, or related field.
Requirements:
- In-depth and current knowledge of computer programs and hardware.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- Advanced English

Requirements
Location: Lima, Miraflores
Experience: 2 or 4 years
English: Advanced, Mandatory
Work Model: On Site