BISO Security Analyst

                Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

- Skills:
- Excellent verbal/written English skills.
- Interpersonal coaching and supervisory skills
- Ability to work on a fast-paced environment.
- Good numerical and verbal reasoning skills
- Strategic thinking.
- Results oriented
- People Management Skills
- Proficiency with MS Office tools

Knowledge/Abilities:

- Good problem-solving skills involving critical thinking, data analysis, organization, process improvement, and risk assessment
- Auditing skills – familiarity with regulatory processes, internal and external audits, ethics and violation
- Researching skills – strong capabilities on source checking, networking, database research, local law analysis, and internet search
- Working knowledge of Payment card Industry (PCI) framework and controls
- Knowledge and experience in information Security best practices (technical knowledge and demonstrate technical expertise

RESPONSIBILITIES:
- Security Guard Management
- Assist in all client and internal audits for the region a ssigned
- Assist in conducting IT security risk assessments, reviews and risk management services throughout the company
- Under supervision of the Manager or Director, Regional BISO, provide security risk evaluation, audits, mitigation and solutions to projects and initiatives
- Assist in the development and implementation of strategies to balance security recommendation with business needs
- Work with IT to ensure assets are adequately secured to clients’ requirements
- Conduct and support physical security planning, reviews, audits and ope
- rationsProvide Tier 2 support to our internal security, operations and other staff in the identification, investigation and mitigation of fraudulent and other prohibited activities, geolocation violations, DLP alerts
- Provide support to operations and account teams to remediate missed SLAs for security awareness, termination of a ccounts
- Respond to and work security tickets as assigned to the regional BISO team
- Gather and provide the technical security evidence to regional directors and manager for presentation during internal and client audits; partner with fraud team to investigate incidents of fraud and respond to EthicsPoint incidents, communicating with the client on resolution of incidents; work with operations team to ensure physical security controls are in place and Site Security Questionnaires are completed; monitor and close CAPA items related to audit findings and SSQs.
- Perform case management and execution of support for security investigations under the direction of the Regional BISO or the BISO Manager.