Administrative Assistant - 18962

                Role: Administrative Support Specialist

Priority Location: Honduras, Argentina, Ecuador - LATAM

Working Hours: Monday - Friday, 40 hours per week (Pacific Time Zone / UTC-8)

Type of contract: Independent Contractor

Type of job: Remote

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About The Company

This pediatric speech-language pathology private practice is dedicated to helping children find their voices and achieve their dreams. Operating throughout Orange County, California, the organization provides holistic support in natural environments, including homes, schools, and clinics. They specialize in a wide range of services from early intervention and articulation therapy to social language and teletherapy. The team is characterized by a child-directed approach, focusing on play-based learning and multilingual support to empower families and foster growth in the diverse communities they serve.

About the Role: The "Why"

As the practice continues to expand its impact across California, the need for a seamless "back-office" experience is paramount. We are seeking an Administrative Support Specialist to serve as the vital link between our clinical excellence and our families' peace of mind. This role is designed to remove administrative friction—ensuring families are heard, schedules are optimized, and insurance complexities are handled with precision—allowing our therapists to remain fully present with the children they serve.

Key Responsibilities

- Comprehensive Patient Intake: Manage the end-to-end intake process for new families, ensuring a welcoming and organized introduction to our services.
- Strategic Scheduling: Coordinate appointments across multiple settings (home, school, clinic) to maximize therapist efficiency and patient consistency.
- Insurance & Revenue Cycle: Process insurance claims, monitor status, and aggressively manage denials to ensure smooth financial health for the practice.
- EMR Data Integrity: Maintain and audit records within the Electronic Medical Record (EMR) system to ensure 100% accuracy and compliance.
- Bilingual Family Support: Act as the primary liaison for our Spanish-speaking community, handling inquiries, concerns, and updates with professional empathy.
- Cross-Functional Collaboration: Partner closely with the Billing Specialist and Operations Manager to provide coverage and support for urgent administrative needs.

Qualifications & Skills

Hard Skills:

- Bilingual Fluency: Professional-level proficiency in both English and Spanish (Required).
- Medical Admin Expertise: Proven experience in a medical office, clinic, or specialized administrative field (e.g., law) that demands high-stakes documentation.
- Technical Proficiency: Skilled in G-Suite, AI tools, and EMR platforms.
- Billing Literacy: Solid understanding of insurance claims processing, coding, and denial management.

Soft Skills

- Autonomous Self-Starter: A proactive professional who can navigate ambiguity and "read between the lines" to solve problems before they escalate.
- Exceptional Attention to Detail: Precise in data entry and documentation, recognizing that small errors can impact patient care and billing.
- Adaptability: Comfortable working irregular hours to align with the existing admin team’s coverage needs.
- Empathetic Communicator: Ability to maintain a professional, upbeat, and supportive tone when interacting with families and clinical staff.