Account Manager (B2B E-commerce) (Work From Home)

                What We’re Looking For

A confident, relationship-driven Account Manager with strong communication skills and the ability to support merchants in a fast-paced B2B e-commerce environment. The ideal candidate is organized, proactive, and comfortable explaining technical concepts, guiding clients through onboarding, and managing multiple accounts simultaneously.

Responsibilities

• Serve as the primary point of contact for merchants, leading onboarding, check-ins, and performance review calls.

• Build strong merchant relationships by understanding needs, resolving issues, and escalating concerns when necessary.

• Guide merchants through platform features, integrations, analytics dashboards, and operational workflows.

• Troubleshoot operational or technical issues while coordinating with engineering, product, data, and support teams.

• Provide weekly metrics, data insights, and trend analysis related to sales, risk, traffic, and fulfillment.

• Prepare client-facing documentation and summaries for meetings.

• Maintain detailed notes, task lists, communication logs, and ticket updates across internal systems.

• Track merchant submissions, including KYC/KYB requirements, and ensure timely completion.

Requirements

• Minimum 3 years of experience in account management or client success roles, ideally supporting e-commerce brands or B2B SaaS environments.

• Strong verbal and written English communication skills.

• Ability to lead calls confidently and explain technical or operational topics in simple terms.

• Strong organizational skills and ability to manage multiple accounts simultaneously.

• Experience using analytics dashboards, spreadsheets, or reporting tools like PowerBI and Tableau.

• Familiarity with merchant tools, API-enabled systems, payments, logistics, or cross-border commerce (asset).